1. GENERAL PROVISIONS AND CONDITIONS
1.1 This document "Public Offer" (hereinafter referred to as "Offer") is an official offer of "WOW BOUQUET PORTAL" to any natural person with legal capacity and the necessary authority to conclude with "WOW BOUQUET PORTAL" a contract of sale and purchase of Goods on the terms and conditions defined in this Offer and contains all material terms and conditions of the contract.
1.2 Relations in the field of consumer protection are governed by the UAE Civil Code
1.3 The information posted on the Website of the Online Store contains the terms and conditions of the offer to purchase goods and constitutes a public offer.
1.4 The Client agrees with the terms and conditions of the Offer by ticking the box "I agree with the Terms of Sale" when placing an Order on the Order placement page; in case of purchase of a gift certificate - also with the Regulations on the use of gift certificates; in case of participation in any promotional events - also with the regulations of the relevant action.
1.5 When placing an Order by phone contact center, e-mail and messengers of the Seller's official accounts, the Client confirms that he has read and agrees with the terms of the Offer.
1.6 By agreeing to the terms of this Offer the Client automatically gives his consent to "Receive e-mail and mobile messages".
1.8 The Seller reserves the right to make changes to this Offer, in connection with which the Buyer undertakes to independently monitor the presence of changes in the Offer posted on the Site.
1.9 The Seller shall supply and transfer, and the Buyer shall pay for and receive the Goods in accordance with the Order placed.
1.10 Any natural person over 18 years of age, capable of accepting and paying for the goods, purchasing or using the Goods solely for personal needs not related to business activities, provided that the Buyer has access to the order page, can make a purchase in the online store.
1.11 The Seller sells Goods to the Buyer, provides Services to the Buyer for cash or non-cash payment.
1.12 The Seller's obligation to transfer the goods shall be deemed fulfilled at the moment of actual transfer of the Goods included in the Order to the Buyer on the basis of a delivery note for certain Goods issued by the Seller or the Delivery Service delivering the Order, signed by the Buyer or another person who received the Goods, who provided information about the Order number, or other (including electronic) confirmation of the conclusion of a retail sales contract or the Order. The day of transfer of the Goods included in the Order to the Buyer shall be the day of Purchase of the Goods.
1.13 Title to the Goods and related risks shall be transferred from the Seller to the Buyer at the moment of actual transfer of the Goods. The Buyer's signature on the delivery note issued by the Seller or the Delivery Service shall serve as confirmation of the transfer of Title to the Goods.
1.14 Consent to the processing of personal data.
2. PRODUCT DESCRIPTION AND PRICE
2.1 Presentation of the Goods describes the characteristics of the Goods in the form of graphic, multimedia, or textual information.
2.2 Any information about the goods on the Website may be unilaterally changed by the Online Store without prior notice to the Buyer.
2.3 The goods are presented in the catalog through photo samples, which are the property of the online store.
2.4 The price of the goods is indicated in AED of the United Arab Emirates.
2.5 The price charged for the Goods is the price at the time of placing the order and is indicated in the emails confirming the receipt of the order and the order itself. The Seller may change prices at any time without notice and may correct errors (e.g. incorrect display of prices on the website due to technical problems).
2.6 The price of an item when placing an order for an item that is out of stock may change by the time of the start of sales. In this case, the goods will be sold at the changed price at the time of the start of sales (prices valid at the time of the transaction)
3. EXECUTION AND TERMS OF ORDER FULFILLMENT
3.1 The Customer's order can be placed in the following ways: accepted by phone listed on the Site, placed by the store manager, according to agreements with the Buyer, in messengers of the Seller's official accounts or placed by the Buyer himself on the Site.
3.2 The Buyer has the right to place an order for any product presented on the Website of the online store, available, or available for pre-order, provided that it is technically possible to make an order through the Site.
3.3 When placing an Order, the Customer must provide the following information:
- Full name of the Customer or the Recipient of the Order
- A valid telephone number (mandatory, it is a unique identifier of the Customer)
- E-mail (obligatory, information about the order and payment comes there)
- Delivery city
- Full delivery address
3.4 The Buyer is responsible for providing false information, resulting in the inability to fulfill or improper fulfillment of the Seller's obligations to the Buyer.
3.5 After placing an Order, the Buyer receives an informational letter confirming the Order placement to the e-mail address specified during registration. The Seller proceeds to complete the Order immediately upon receipt of the Order. Fully completed Order is transferred to the Delivery Service for delivery to the Buyer. In any case, the Seller's obligations to transfer the Goods and other obligations related to the transfer of the Goods shall arise from the moment of payment for the Goods.
3.6 The Seller shall confirm the order placed by the Customer on the website of the Online Shop by telephone and/or e-mail. In case of incorrectly specified contact information in the order, as well as failure to receive a response from the Buyer within 2 (two) calendar days from the moment of placing the order, the Seller has the right to cancel the Order in full.
3.7 In case of unavailability of the ordered goods in the Seller's warehouse, including for reasons beyond the Seller's control, the Seller shall inform the Buyer by phone or by sending a corresponding letter to the e-mail address specified during registration. The Buyer has the right to agree to accept the Goods in the quantity available from the Seller, to replace them with goods of a similar model or price, or to cancel this item of Goods from the Order. In case of failure to receive the Buyer's response within 2 (two) calendar days from the date of notification by phone or e-mail, the Seller has the right to cancel the Order in full by sending an e-mail to the address specified during registration.
3.8 In case of cancellation of all or part of the pre-paid goods, the cost of the canceled Goods shall be returned by the Seller to the Buyer to the payment card from which the payment for the Goods was made.
3.9 All delivery times, costs, stock availability and other information regarding the Goods specified on the Website are for reference (informational) purposes and do not give rise to any legal consequences for both the Seller and the Buyer. The information on the Site regarding the delivery dates of the Goods and their availability is indicative.
3.10 The Seller has the right to unilaterally limit the number of Goods items in one order, the amount of one Order, the form of possible payment for the Order, as well as the number of Orders sent to one address to one Buyer.
3.11 If the Buyer has any questions regarding the Order, the Buyer shall contact the Seller by phone +971 56 760 2207 or by e-mail info@wowbouquet.ae. The Seller is not responsible for the consequences of the Buyer sending letters outside this chain and reserves the right not to respond to such letters.